Welcome to Modlina. Below are answers to some of the most common questions about shopping with us.
1. What products does Modlina sell?
Modlina offers a selection of home appliance products for customers throughout the United States.
2. Where do you ship?
We currently ship only within the United States.
3. Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United States.
4. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed after 5:00 PM (New York Time) will begin processing on the next business day.
5. How long does delivery take?
After your order has been shipped, the estimated delivery time is 3–7 business days.
Delivery times are estimates and may vary depending on your location or carrier operations.
6. Which shipping carriers do you use?
We may ship orders using one of the following carriers:
- USPS
- UPS
- FedEx
- DHL
- Other qualified delivery partners
The carrier is selected based on the shipment requirements.
7. What payment methods do you accept?
We accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- PayPal Wallet
All payments are processed securely.
8. What currency do you accept?
All prices on our website are displayed in United States Dollars (USD $).
9. Can I return my order?
Yes. Eligible products may be returned within 30 business days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
10. Who pays for return shipping?
Unless otherwise required by applicable law or approved due to a verified issue with the order, customers are responsible for return shipping costs.
11. Which items cannot be returned?
Returns are not accepted for items that have been used, damaged after delivery, customized, marked as non-returnable, returned without required components or original packaging, or otherwise do not meet the conditions described in our Return & Refund Policy.
Gift cards and digital products are also not eligible for return.
12. What should I do if I receive a damaged, defective, or incorrect item?
Please contact our customer support team as soon as possible.
To help us review your request, provide:
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Your order number
-
Clear photos of the product and packaging
-
An uncut unboxing video clearly showing the package being opened and the issue
This information helps us investigate and resolve your request more efficiently.
13. How are refunds issued?
Approved refunds are issued to the original payment method used for the purchase.
14. How long do refunds take?
Once your returned item has been received and approved, refunds are typically processed within 5–10 business days.
The time required for the funds to appear in your account depends on your payment provider.
15. How can I contact customer support?
If you have any questions or need assistance, please contact us.
Email: support@modlina.shop
Phone: +1 925-665-0688
Business Address:
1375 Blossom Hill Rd
San Jose, California, United States
Website: https://www.modlina.shop